Return & Refund Policy
Return Eligibility and Timeframe
At Medicube, we want you to feel confident and satisfied with your purchase. If a product you bought from our store isn’t right for you, you may request a return within 30 days of delivery to be eligible for a refund.
Return requests submitted after this 30-day window will generally not be accepted.
Return Requirements
To qualify for a return, your item must meet all of the following conditions:
- Be unused and in its original condition.
- Include the original packaging, where applicable.
- Contain all original accessories, components, and materials.
- Not show signs of damage caused by misuse or improper handling.
Medicube reserves the right to decline any returns that do not adhere to these requirements.
Non-Returnable Items
Please note that the following products are not eligible for return:
- Customized or personalized items.
- Digital goods or downloadable content.
- Clearance or final-sale merchandise.
- Items that have been used, installed, modified, or damaged.
- Gift cards.
Refund Process
Once we receive your returned item, Medicube will inspect its condition to confirm it meets our return standards.
If your return is approved, your refund will be issued to the original payment method. Please allow 5 to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or differs from what you purchased, please retain the product and its packaging. Contact us promptly at oricoco1342@hotmail.com so we can review and resolve the issue.
Return Shipping Responsibilities
If you are returning a product for reasons other than a confirmed defect or fulfillment error by Medicube, you will be responsible for the cost of return shipping.